General Questions

1. What is PrimeGlow Lighting ?
PrimeGlow Lighting is a design-forward lighting brand specializing in solid brass fixtures paired with soft matt finishes (black, white and cream). Each piece is handcrafted and built to age beautifully over time.

2. Where are you based?
PrimeGlow Lighting operates as an online studio. We work directly with our artisans based in India. Our headquarter is based in Wyoming, United States.

3. What types of products do you offer?
Our collections include:

• Cordless Lamp 

• Wall Lamp 

• Chandeliers

• Floor Lamp

4. Are your fixtures certified?
Yes — all PrimeGlow Lighting fixtures are UL/CE compliant, safe for both US and EU installations.

5. Do you offer customization?
Yes. You can choose brass tone (Raw / Antique) and shade finish (Matt Black / Matt White / Cream). Additional customization is available on request (size, drop height, arm length).

Shipping & Delivery

1. Where do orders ship from?
Orders ship directly from our workshop partner, which allows us to maintain artisan-level craftsmanship and fair pricing.

2. How long does shipping take?
Standard delivery usually takes 3-7 business days, depending on your location and customs processing.

3. Is shipping free?
Yes, shipping is free. Local import duties or taxes may apply depending on your country.

4. Will I receive a tracking number?
Absolutely. Once your order is dispatched, a tracking link is sent to your email.

For more information about shipping, please checkout our Shipping Policy.

Returns & Exchanges

1. What is your return policy?
We offer a 30-day return window for unused, undamaged fixtures in their original packaging. 

2. How do I request a return?
Contact us at info@primeglowlighting.shop with your order number and reason for return.

3. How long does it take to process a refund?
Refunds are issued within 14 business days after the item safely arrives at our facility.

4. Can I exchange an item?
We don’t offer direct exchanges. If you would like to exchange an item, please initiate a return first.

Once the returned item is approved and received, you may place a new order for the replacement product.

For more information about returns, please checkout our Return Policy.

Payment & Orders

1. What payment methods do you accept?

PrimeGlow Lighting accepts the following secure payment options:

• Visa
• Mastercard
• American Express
• JCB
• Discover
• Apple Pay

2. Is my payment information secure?
Yes, all payments are encrypted and processed via certified secure gateways.

3. Can I modify or cancel an order after purchase?
Orders can be modified within 24 hours. After that period, production may have already begun.

Support & Installation

1. Do you provide installation guides?
Yes. Every light comes with installation instructions, and additional support is available if needed.

2. Are your fixtures dimmable?
Yes, our lights are LED and dimmer compatible when paired with the correct bulb and dimmer switch.

3. What if my order arrives damaged or defective?
Contact us immediately with photos of the issue. We will repair, replace, or resolve it promptly.

Need More Help?

If you have further questions, our team is available to help:

• Brand Name : PrimeGlow Lighting
• Email : info@primeglowlighting.shop
• Phone : +1 (804) 567-0654
• Business Address : 1221 Nelson St, Richmond, VA 23231, United States
• Operating Hours: Monday – Friday, 8:00 AM – 6:00 PM ET

You can reach us by email at any time, we typically reply within 24 hours (48 hours during busy launch periods).